Important Festival Information

  • Hours/Venues
    • The three main Festival concert venues for 2017 are the Whitianga Town Hall, the Whitianga Hotel Garden Bar and the Ray White Auction House.
    • Festival hours will run from 11.00am to 11pm, 11am to 8pm and 11am to 8.30pm respectively for the above venues, on Saturday June 3 and Sunday June 4.
    • Festival HQ (foyer of the Whitianga Town Hall) will be open from 10am until 9pm each Festival day.
    • Concert times are as per the Festival programme, and are subject to potential changes.
    • Satellite venues (partner cafes and restaurants) will run to their own hours. Please check with them directly for their plans
    • Workshops will be held on both Saturday and Sunday in Mercury Bay Area School’s Performing Arts Centre, apart from the Mercury Festival Big Gospel Sing workshop and performance which will take place in the Crossroad’s Church.
  • Tickets (We may have door sales if space allows but there will be a surcharge)
    • On arrival, please go to Festival HQ to trade your ticket for a wristband, colour-coded to your ticket variety. This wristband will gain you entry into the three main concert venues. Please wear it at all times. NO WRISTBAND – NO ENTRY.
    • Tickets are non-refundable.
    • Satellite Venues (Partner cafes and restaurants) will also have music and your entry is free and subject to their hours.
  • Entry
    • No food or drink (other than one unopened bottle of water per person) may be brought into the venue.
    • You may be asked for ID upon entry – those under 18 years of age will be given a coloured wristband, to indicate that alcohol cannot be sold to them. Please note that stallholders do still have the right to ask for proof of age for the sale of alcohol.
    • Security and event management have the right to search your bag.
    • No animals other than guide dogs are permitted in the venues.
    • Liquor Information – in line with our Liquor License:
    • Alcohol can only be bought and consumed on site, and will be available for sale from 2pm to 10.30pm at the Town Hall (TBC), and according to licensing hours at the Whitianga Hotel. No alcohol is permitted in the Ray White Auction House.
    • Signage regarding the sale of liquor policy will be displayed throughout the venues.
    • MMF will be responsible hosts of alcohol; misuse of alcohol may result in eviction from the event.
  • Food and Beverages
    • A variety of food and non-alcoholic beverages will be available for purchase at various stalls close to the venues.
    • All of our partner cafes and bars will also be putting on fantastic menus with free music.
    • At the Whitianga Town Hall free tap water will be supplied and bottled water will be available for purchase.
  • Transport
    • Shuttles, taxis and ferry services will be available to provide safe and sober transport. Please check with them directly    about their Festival specials and hours.
    • Festival transportation partners are:
    Whitianga Ferry (please check for their extended sailing hours)
    Cathedral Cove Shuttles – 0274225899
    Whiti City Cabs – 07 866 4777
    Go-Kiwi Shuttles – 07 866 0336
  • Cash/Credit
    • EFTPOS and credit card facilities will be available for on-the-day ticket purchases at Festival HQ.
    • There are ATMs throughout the town for cash withdrawals.
    • Credit card facilities will also be available at the bars at the Town Hall and Whitianga Hotel
  • Event Management
    • The event management will be based at Festival HQ. This will be a place for lost and found, health and safety, and any enquiries.
  • Door Sales
    • Limited door sales from Festival HQ may be available, but a surcharge will apply.
  • Security
    • Security officers will be present at venues to ensure you have a safe day.
    • Upon entry and at any time during the event, security and event management have the right to inspect bags.
    • Management reserves the right to remove or refuse entry to ticket holders considered dangerous or a nuisance to others, or who fail to comply with reasonable requests.
  • Cancellation
    • The festival will go ahead regardless of the weather conditions.
  • Changes to the Event
    • Changes to the published artist line up and programme times, beyond MMF organiser’s control, may occur.
    • No refund will be offered in these circumstances.